Principles of Communication Online Course
When working in the adult social care sector, communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require.
If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.
Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.
This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues, and much more.
Module 1: Reasons People Communicate
Module 2: Ways of Communicating
Module 3: Identifying Communication Barriers
Module 4: Reducing Communication Barriers
Module 5: Checking Understanding
Module 6: Getting Help With Communication Issues
Module 7: Confidentiality
75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
Recommended System Requirements
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
What is the structure of the course?
The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience.
Where / when can I study the course?
You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient.
Is there a test at the end of the course?
Once you have completed all the modules there is a multiple-choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at the time and location of your choosing.
What if I don't pass the test?
If you don’t pass the test the first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Certificate of Completion: Upon completion of your training course, you will receive a CPD Certified Certificate of Completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment.
When will I receive my certificate?
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Once you have completed your test you can log in to your account and download/print your certificate any time you need it.