Hotel Reception Diploma Training Course

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Course Description

Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world? Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.

Introduction to Hotel Reception Diploma

This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status.

You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time. Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.

What You Will Learn

In this course you will learn the following:

  • A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
  • Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
  • Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
  • Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
  • Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
  • Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
  • Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
  • Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
  • Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
  • Determine the importance of being a team player and working with other departments within the hotel.
  • Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
  • Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
  • Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
  • Know any legal issues relating to your position as well as the future for the hotel receptionist.


There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.

    • Study at your own pace and where you are most comfortable.
    • Study using any device linked to the internet for added convenience.
    • Receive an industry recognised certification on successful completion of the course.
    • Enjoy online support to ensure you get the most of your study experience.
    • Get lifetime access to the modules, so you can refer back as and when needed.

    Who can take the course?

    Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

    What is the structure of the course?
    The course is broken down into 16 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

    Where / when can I study the course?
    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

    Is there a test at the end of the course?
    Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

    What is the pass mark for the final test?
    The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

    When will I receive my certificate?
    Once you have completed your test you can log in to your account and download/print your certificate any time you need it.

    How long does it take to complete the course?
    We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.

    Course Content

                                                    • Module 1: An Overview of Hotel Reception
                                                    • Module 2 : Hotel Reception Standard Procedures
                                                    • Module 3 : Customer Service in Hotel Reception
                                                    • Module 4 : Communication Skills Required for Hotel Reception
                                                    • Module 5 : Telephone Handling in a Hotel
                                                    • Module 6 : How to Handle Difficult Hotel Guests
                                                    • Module 7 : Administrative Skills as a Hotel Receptionist
                                                    • Module 8 : Computer Skills and Programs
                                                    • Module 9 : Brand Standards in the Hospitality World
                                                    • Module 10 : Being a Team Player: Working with Other Hotel Departments
                                                    • Module 11 : Safety and Security in the Hotel
                                                    • Module 12 : Sales and Marketing as a Hotel Receptionist
                                                    • Module 13 : Dressing the Part: Creating the Professional Look in Hospitality
                                                    • Module 14 : Keeping Stress Under Control on the Job
                                                    • Module 15: Legal Issues in Hospitality
                                                    • Module 16: The Future for Hotel Receptionists

                                                                                            Course Detail

                                                                                            • Course Access: Lifetime
                                                                                            • Exams Included: Yes
                                                                                            • Compatibility: All major browsers / devices
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