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Customer Service Diploma Online Training Course

Customer Service Diploma Online Training Course

[ ES112362 ]

£59.00 £120.00

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Course Description

Even in this modern world of online shopping and e-commerce, the role of the customer services representative is vitally important. Phone-based, as well as face-to-face support will always be required, and delivering top-level service should be at the top of every business’ requirements.

This program is feature-packed over 11 individual modules, and provided as 24x7 online access training - so you can study when it’s convenient for you.

Course Content

                                        • Understanding Customer Services
                                        • The Customer
                                        • Attitude Is Everything
                                        • Caring For Your Customer’s Needs
                                        • Customer Retention: How to Get Them Back
                                        • Face to Face Customer Service
                                        • Telephone Customer Service
                                        • Electronic Customer Service
                                        • Rescuing Difficult Customers
                                        • Escalation
                                        • Make an Impression Every Time

                                                                                Course Detail

                                                                                Online Course Access : 1 Year
                                                                                Compatibility : Windows, Mac, iPhone, iPad, Android
                                                                                Exams Included : No

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