A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, if the process is right, the results will take care of themselves. By Six Sigma standards, alright process is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organisation's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes and the products and services they churn out is the first step in Six Sigma projects. You need to listen to the voice of the customer to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyse process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback.
Six Sigma Green Belt Target Audience Candidates who are seeking Six Sigma Green Belt certification are; quality professionals, engineers, production managers, and frontline supervisors; process owners and champions charged with the responsibility of improving quality and processes at the organisational or departmental level.
Example Training Video (Not From This Course)
Module 1 Six Sigma And The Organization
1.1 Six Sigma Green Belt Course Overview
1.2 Six Sigma And The Organization Goals Part 1
1.3 Six Sigma And The Organization Goals Part 2
1.4 Lean Principles In The Organization
1.5 Design For Six Sigma
Module 2 Define Phase Project Identification
2.1 Define Phase Project Identification Part 1
2.2 Define Phase Project Identification Part 2
2.3 Define Phase Project Identification Part 3
Module 3 Define Phase Voice Of The Customer
3.1 Define Phase Voice Of The Customer Part 1
3.2 Define Phase Voice Of The Customer Part 2
Module 4 Define Phase Project Management Basics
4.1 Define Phase Project Management Basics Part 1
4.2 Define phase Project Management Basics Part 2
Module 5 Define Phase Management And Planning Tools
5.1 Define Phase Management And Planning Tools Part 1
5.2 Define Phase Management And Planning Tools Part 2
Module 6 Define Phase Business Results For Projects
6.1 Define Phase Business Results For Projects Part 1
6.2 Define Phase Business Results For Projects Part2
Module 7 Define Phase Team Dynamics And Define Phase Summary Review Questions
7.1 Define Phase Team Dynamics And Review Questions
7.2 Define Phase Summary And Review Questions
Module 8 Measure Phase Process Analysis And Documentation
8.1 Measure Phase Process Analysis And Documentation
Module 9 Measure Phase Probability And Statistics
9.1 Measure Phase Probabilty And Statistics
Module 10 Measure Phase Statistical Distributions
10.1 Measure Phase Statistical Distributions
Module 11 Measure Phase Collecting And Summarizing Data
11.1 Measure Phase Collecting And Summarizing Data Part 1
11.2 Measure Phase Collecting And Summarizing Data Part 2
Module 12 Measure Phase Measurements System Analysis (MSA)
12.1 Measure Phase Measurements System Analysis (MSA)
Module 13 Measure Phase Process And Performance Capability And Measure Phase Summary And Review
13.1 Measure Phase Process And Performance Capability And Measure Phase Summary And Review
Module 14 Analyze Phase Exploratory Data Analysis And Hypothesis Testing
14.1 Analyze Phase Exploratory Data Analysis And Hypothesis Testing Part 1
14.2 Analyze Phase Exploratory Data Analysis And Hypothesis Testing Part 2
Module 15 Analyze Phase Process Drivers
15.1 Analyze Phase Process Drivers Part 1
15.2 Analyze Phase Process Drivers Part 2
15.3 Analyze Phase Process Drivers Part 3
Module 16 Improve Phase Design Of Experiment (DOE)
16.1 Improve Phase Design Of Experiment (DOE) Part 1
16.2 Improve Phase Design Of Experiment (DOE) Part 2
Module 17 Improve Phase Root Cause Analysis
17.1 Improve Phase Root Cause Analysis Part 1
17.2 Improve Phase Root Cause Analysis Part 2
17.3 Improve Phase Root Cause Analysis Demo
Module 18 Improve Phase Lean Tools
18.1 Improve Phase Lean Tools Part 1
18.2 Improve Phase Lean Tools Part 2
18.3 Improve Phase Lean Tools Part 3
18.4 Improve Phase Lean Tools Part 4
Module 19 Control Phase Statistical Process Control
19.1 Control Phase Statistical Process Contro
Module 20 Control Phase Lean Tools For Process Control
20.1 Control Phase Lean Tools For Process Control Part 1
20.2 Control Phase Lean Tools For Process Control Part 2
20.3 Control Phase Lean Tools For Process Control Part 3
Module 21 Review Exam Prep And Key Concepts
21.1 Review Exam Prep Part 1
21.2 Review Exam Prep Part 2
21.3 Review Exam Prep Part 3
21.4 Review Exam Prep Part 4
21.5 Review Key Concepts Part 1
21.6 Review Key Concepts Part 2
21.7 Review Key Concepts Part 3
21.8 Review Key Concepts Part 4
21.9 Review Exam Flash Cards
21.10 Six Sigma Green Belt Outro
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