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Travel and Tourism Level 2

Travel and Tourism Level 2

[ UPCP03 ]



 This exciting new Home Study course from the Distance Learning specialists, UK Distance Learning & Publishing, has been specially written by two experienced tutors and practitioners in the Travel and Tourism industry. If you want to enter this varied and exciting area of work, this is the course for you.
As you will see from the description of the course below, the range of possibilities is enormous, from frontline work in travel agents to arranging and conducting tours for holidaymakers in large resorts, from dealing with customers to dealing with service providers. We cover it all so that whatever your next step, you will have a good grounding of the theory involved prior to undertaking on-the-job experience.


Course Length - 12 Months
Award Received - Level 2 Certificate of Achievement by ABC
Course Code: UPCP03

Travel and Tourism is one of the most varied and important global industries. It contributes significantly to the economies of many countries, and worldwide employs around 235 million people.
This completely new course is designed to help meet the growing need for well qualified and knowledgeable people who want a career in the Travel and Tourism industry. This qualification will provide you with a broad introduction to the key components of this exciting and challenging field.

Unit 1: The travel and tourism industry

Understand and explain the structure of the international travel and tourism industry
Investigate the social, cultural, economic and environmental impact of travel and tourism
identify the role of national government in forming tourism policy and promotion
Investigate the patterns of demand for international travel and tourism

Unit 2: Features of worldwide destinations

Demonstrate knowledge of the main global features
Demonstrate awareness of different time zones and climate
Investigate travel and tourism destinations
Identify and describe the features which attract tourists to a particular destination

Unit 3: Customer care and working procedures

Deal with customers and colleagues
Identify the essential personal skills required when working in the travel and tourism industry
Follow basic procedures when handling enquiries, making reservations and receiving money
Use reference sources to obtain information
Explore the presentation and promotion of tourist facilities

Unit 4: Travel and tourism products and services

Identify and describe tourism products
Explore the roles of tour operators and travel agents
Describe support facilities for travel and tourism
Explore the features of worldwide transport in relation to major international routes

Unit 5: The Role and Function of Marketing and Promotion In Travel and Tourism

Role and Function of Marketing and Promotion
Marketing and Promoting, Products, Services and Experiences
Product as part of the marketing mix
Price as part of the marketing mix
Place as part of the marketing mix
Promotion as part of the marketing mix

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).

The course has been endorsed under the ABC Awards' Quality Licence Scheme. This means that UK Distance Learning & Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by UK Distance Learning & Publishing to meet specific learners' and/or employers' requirements which cannot be satisfied through current regulated qualifications. ABC Awards' endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

[1] Regulators for exams and assessments in England and Wales


Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

Online Version

Our online A-Level courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.


You will have access to a tutor via email who will mark your work, guide you through the course and assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.







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