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Operations Management Level 3

Operations Management Level 3

[ UBSM18 ]


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This comprehensive Home Study course from the Distance Learning specialists, UK Distance Learning and Publishing, has been specially written by an experienced tutor and practitioner in the area of Operations Management.

•Course Length - 12 Months
•Award Received - Level 3 Certificate of Achievement by ABC
•Course Code: UBSM18

As you will see from the description of the course below, the range of the various components of the study of Operations Management is enormous. We cover it all, so that whatever your next step, you will have a good grounding of the theory involved prior to undertaking on-the-job experience or, if you are already working in a business environment, your expertise will be increased considerably.

The course will explore the theory and practice of the following broad areas, all of which are fundamental to operating effectively in a business environment:

Section 1 - Management introduction

 What management is
 The roles of a manager
 Five key theories of motivation
 Organisational structures

Section 2 - Operations Management

 The concept of resources
 How operations management is relevant to smaller organisations
 What operations management is
 How operations management is relevant to the business as a whole
 Key methods and theories of how operational decisions are made
 The relevance of operations management to quality, customer service and working with suppliers
 The uses of technology in operations management

Section 3 - Strategic Management

 What strategic management is within an organisation
 How it relates to operations management
 The drivers of strategy including five key models of strategic management.
 Strategic performance tools

Section 4 - Process Design

 The objectives of process design
 Design and the environment
 Types of processes (batch, high volume etc.).
 The concept of the product process matrix
 Process mapping
 How to improve existing processes

Section 5 - Capacity Planning

 What capacity planning is
 Why it is important and how it is different in different industries
 Forecasting fluctuations in demand over the long and short terms
 Mathematical models
 Three specific models of capacity planning

Section 6 - Inventory Management

 What inventory is
 How different sectors have different ideas of inventory
 The analysis of volume against cost
 Mathematical concepts
 The re-ordering of goods

Section 7 - Supply Chain Management

 Suppliers to the business
 How to develop a supply chain
 How to choose suppliers
 Methods of procurement
 The benefits and drawbacks of global sourcing
 Supply chain behaviour

Section 8 - Lean Operations and JIT (Just in Time)

 How they can be utilised in practice
 The Lean philosophy
 Value stream mapping and its four key stages
 JIT techniques including factory layout, TPM, SMED etc.

Section 9 - People Management

 The structure of organisations
 The nature of control and communication within organisations
 Recruitment including interview techniques, advertising, psychometric testing etc.
 The resolution of grievances
 Training, motivation and rewards




At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).

The course has been endorsed under the ABC Awards' Quality Licence Scheme. This means that UK Distance Learning & Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by UK Distance Learning & Publishing to meet specific learners' and/or employers' requirements which cannot be satisfied through current regulated qualifications. ABC Awards' endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

[1] Regulators for exams and assessments in England and Wales



Paper Based Version

The course comes to you as a paper-based pack delivered by courier.

You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.

Postal assignments cannot be accepted without prior permission from the tutor.

Online Version

Our online A-Level courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.

As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.

All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.

 The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

 This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.


You will have access to a tutor via email who will mark your work, guide you through the course and assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.


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