ITIL Operational Support & Analysis (OSA) Online Training Course
[ CA-ITILOSA ]
This training series covers the concepts of ITIL® Operational Support & Analysis. Students will learn about service operation processes and OSA common activities. Students will also learn about service operation functions and how to organize and implement these concepts.
Career Path: ITIL® Operational Support & Analysis is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Series Taught By: Patrick Von Schlag
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Does this training qualify for college credits? Yes! This course series, as an elective title, does qualify for 1-3 college credits to be applied towards a degree program offered at American Business and Technology University.
Available PDUs for this Course Series: 38 By completing this course series, you will earn 38 PDUs. itSM Solutions, a CareerAcademy is a partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute (PMI) and its courses have been approved for PDUs.
Available ITIL® Credits for this Course Series: 4 By completing this course series, you will earn 4 ITIL® Credits.
Available CEUs for Course Series Completion: 8 Students can earn up to 8 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.
Expert Lectures Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.
Certificate of Completion Upon completion of a series of courses you can earn a certificate of completion from Learning247. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.
PowerPoint Visuals Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.
Demonstrations The immersive demonstrations in our training are a way for the instructor to present how to perform a task on-screen in front of the student. This feature gives the student the power to see tasks performed by a professional in the intended environment as many times as they would like, without purchasing expensive software.
Review Quizzes Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.
Final Exams Upon full completion of a training series, students can take a Series Final Exam, these exams are designed to test the students knowledge on all material trained within a series of courses. Students have the ability to retake any final exam as many times as they wish to ensure they understand the material or to improve upon their score.
Mobile Access With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!
Workbooks Each course comes with a printable workbook that makes it easy to take notes as you learn. They also include a review quiz answer key, complete with answer explanations.
Course 01 - Course Introduction 11m
Course 02 - Introduction to Operational Support & Analysis 30m
Course 03 - Service Operation Processes 3h 1m
Course 04 - OSA Common Activities 25m
Course 05 - Service Operation Functions 46m
Course 06 - Organize & Implement 58m
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