This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress.
Series Taught By: Angela Kegler
Does this training qualify for college credits?
Yes! This course series does qualify for college credits to be applied towards a degree program offered at American Business and Technology University.
Available CEUs for Course Series Completion: 3
Students can earn up to 3 CEU for fully completing this course series. This information will be displayed on the certificate of completion.
Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.
Certificate of Completion
Upon completion of a series of courses you can earn a certificate of completion from Learning247. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.
Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.
The immersive demonstrations in our training are a way for the instructor to present how to perform a task on-screen in front of the student. This feature gives the student the power to see tasks performed by a professional in the intended environment as many times as they would like, without purchasing expensive software.
Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.
Upon full completion of a training series, students can take a Series Final Exam, these exams are designed to test the students knowledge on all material trained within a series of courses. Students have the ability to retake any final exam as many times as they wish to ensure they understand the material or to improve upon their score.
With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!
Each course comes with a printable workbook that makes it easy to take notes as you learn. They also include a review quiz answer key, complete with answer explanations.
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- Course 01 - Understanding Customer Service 31m
- Course 02 - Focusing on the Customer 7m
- Course 03 - Customer Service and the Telephone 8m
- Course 04 - Handling Complaints 12m
- Course 05 - Enduring Stress 12m