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Customer Care Level 2

Customer Care Level 2

[ UBSM01 ]


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This distance learning Customer Care course is written with the intention of giving you a thorough grounding in Customer Care.

This home study Customer Care course is designed for people who wish to gain an understanding of the principles and practice of Customer Service. No prior knowledge is required.


    Course Length - 12 Months
    Award Received - Level 2 Certificate of Achievement by ABC
    Course Code: UBSM01

This qualification aims to:

  •     provide learners with the underpinning knowledge that is required by employees working in a range of different business administration environments.
  •     develop students’ essential knowledge of how to carry out administrative tasks, such as how to manage information and support events.
  •     teach learners how to apply their knowledge in a variety of industries and job roles.


    Unit 1 What is Customer Care?
    Unit 2 Customer Care and Company Benefits
    Unit 3 Considering a Policy and Plan
    Unit 4 Customer Care and You
    Unit 5 Customer Care and Service Plans
    Unit 6 Motivating Staff
    Unit 7 Standards and Monitoring
    Unit 8 Selling the Plan
    Unit 9 An Overview

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).

The course has been endorsed under the ABC Awards' Quality Licence Scheme. This means that UK Distance Learning & Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by UK Distance Learning & Publishing to meet specific learners' and/or employers' requirements which cannot be satisfied through current regulated qualifications. ABC Awards' endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

[1] Regulators for exams and assessments in England and Wales


  •     The course comes to you as a proper paper-based pack, not as an electronic password
  •     You will get full tutor support via email
  •     You will receive feedback on your assignments from our experienced tutors
  •     You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments
  •     Postal assignments cannot be accepted without prior permission from the tutor
  •     You must have access to email in order to contact your tutor.

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish.

You will have access to a tutor via email who will mark your work, guide you through the course and assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.

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